| BS7V163 | Internet Basics | This course is for those who new to or have had limited previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information. | 39.95 |
| PD7V079 | Business Writing Reports and Proposals | This course presents solid, logical techniques for writing two crucial business documents-proposals and reports. It covers the various types of business reports and proposals, their structure, purpose and content, as well as professional models of reports written by seasoned experts. It is designed to show the student the basic components of each kind of business report and proposal in use today, including formal and informal formats. | 39.95 |
| PD7V080 | Business Writing Preparation | Over 90 percent of all business communication is in the form of writing. In this course, you will learn how to write a concise and informative business message. Your continued success in today's business environment depends to a great extent on your ability to organize and write professional business messages. This course provides a systematic approach to the writing process. | 39.95 |
| PD7V081 | Business Writing Being Effective | This course teaches you how to organize, write and edit messages. As we have learned, preparation is crucial. Many business communicators know how to gather research but may not know be aware of the writing process, from preplanning, to research patterns, to first draft. This course presents a time-tested approach for organizing, writing and revising a professional business message. | 39.95 |
| PD7V084 | Enhancing Your Speaking Skills | This course offers everything the business communicator needs to improve his or her public speaking and oral presentation skills. The course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods. You will learn about the entire oral presentation process, including how to plan, organize, and deliver a presentation. | 39.95 |
| PD7V092 | Business Writing Letters and Emails | This course explains how to use the 3 x 3 Writing Process for routine business correspondence. You will learn how to correspond with different audiences–customers, employees and superiors. You will also learn to write for different mediums–letters, memos and emails. The course will help you to improve your ability to write coherent business messages. | 39.95 |
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| BS7V0t32 | Shareholder Value Creation | Creating shareholder value has become a dominant corporate goal. Today global capital markets, corporate takeovers, mergers and acquisitions are the norm. Corporations find that every decision is intensely scrutinized by pension and mutual funds. These financial institutions all demand that firms focus on increasing shareholder value. This analytical approach has become increasingly important to employees, managers and investors alike as markets have become globally competitive. Participants in this course will learn why increasing shareholder value is the ultimate purpose of firms and why such stock represents a good investment. They will also learn why economic value added and net cash flow are two of the most important measures of a firm's success, how they are measured and why it is used to guide investment decisions. Additionally, participants will learn what characteristics increase the value of firms to investors, how firms create competitive advantage and what strategies firms use to create shareholder value. | 39.95 |
| BS7V150 | Business Intercultural Etiquette | This course addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and other details such as the proper etiquette for gift giving in the international business arena. | 39.95 |
| BS7V172 | Developing A Strategic Plan | This course leads you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels. | 39.95 |
| HR7V043 | Developing Your Career Path | Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer's needs. | 39.95 |
| HR7V045 | Networking Your Career Path | The power of networking is evident in various studies of the job search process, which conclude that between 70 and 80 percent of all executive and managerial jobs are obtained through networking. In this course, you will develop your initial network list of names and learn effective ways to begin using this list. | 39.95 |
| HR7V047 | Developing Brand You | This course provides ideas and exercises designed to help you formulate clear ideas about creating "Brand You" and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses. | 39.95 |
| PD7V070 | Individual Leadership Power | This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP. | 39.95 |
| PD7V151 | Understanding Contracts and Their Use | In almost every business transaction a contract is made. This course will help you understand the elements required for a valid contract, identif when it is binding, and determine the limitations and scope of agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. | 39.95 |
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| BS7V137 | Discharging An Employee | There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions. | 39.95 |
| DG2T065F7T | Drug-Free Workplace Orientation | This training course provides employees and supervisors with required training related to a drug-free workplace policy including: the impact and prevalence of drugs in the workplace, policy goals, possible signs of abuse, actions to take when abuse is suspected, stages of addiction, circumstances that could prompt drug testing, Employee Assistance Programs, and the supervisor's role. | 39.95 |
| DV4T081 | Workplace Diversity | This course helps workers and supervisors better understand and appreciate diversity in the workforce as it relates to things like attitudes toward authority, motivation and teamwork. Students will learn to appreciate opportunities resulting from a diverse workforce, understand the non-discrimination legislation intent and language, identify objectives for a diversity policy and recognize the negative influences of stereotypes and biased attitude. | 39.95 |
| HET4093F7T | HIPAA Privacy for Healthcare Plans and Employers (NS) | This course provides training on the HIPAA Privacy issues specific to employees of Healthcare Insurers, Healthcare Clearinghouses, Group Health Plans, and employees who otherwise must be trained in the proper handling of PHI. Although employers are not covered entities under HIPAA, the course also covers the ways employers are impacted by the HIPAA Privacy Rule. The course covers background on the history and overall function of HIPAA, training on the HIPAA ""Administrative Simplification" standards and regulations for the handling of Protected Health Information (PHI), the requirements for protection of PHI under the privacy rule, and additional requirements for the protection of electronic PHI under the HIPAA Security Rule. | 39.95 |
| HPT4092 | HIPAA Privacy for Healthcare Providers (NS) | This course provides training on the HIPAA Privacy issues specific to employees in the healthcare industry (“providers”), including background on the history and overall function of HIPAA, training on the HIPAA ""Administrative Simplification"" standards and regulations for the handling of Protected Health Information (PHI), the requirements for protection of PHI under the privacy rule, and additional requirements for the protection of electronic PHI under the HIPAA Security Rule." | 39.95 |
| HR7V049 | Negotiating and Starting Right | This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process. | 39.95 |
| HR7V057 | Litigation and Dispute Resolution | Litigation and dispute resolution are hot topics in today's business world. A variety of processes exist to resolve disputes arising in the course of commerce. Most businesspeople are familiar with litigation but perhaps not as familiar with ADR - alternative dispute resolution. The course discusses the major civil litigation systems of the world, stages of the lawsuit in the United States, ways in which these lawsuits affect business, and suggestions for reforming the system to reduce its adverse impact, including ADR | 39.95 |
| HR7V060 | The Family and Medical Leave Act | presents an overview of the Family and Medical Leave Act of 1993 (FMLA), which requires employers of a certain size to allow employees to take unpaid, job-protected leave in certain situations. It discusses employer and employee eligibility and highlights employer responsibilities, as well as providing practical tips on complying with these responsibilities. | 39.95 |
| HR7V061 | Settling Disputes Using ADR | Alternative dispute resolution (ADR) processes offer businesses a range of settlement and private adjudication options that provide rapid, inexpensive, private and customized methods for resolution. While not appropriate in all cases and subject to constitutional and practical limitations, ADR processes can be used advantageously in many disputes. Business managers should be thoroughly schooled in ADR applications. | 39.95 |
| HR7V062 | Ethics for Managers | Understanding business ethics is different from learning other subjects where there is usually one correct answer to a question. In business ethics, there is rarely a correct answer and usually the process of decision-making is as important as the conclusion. Managers need to know how ethical business practices can prevent wrongdoing in their organizations and how ethics can help employees make right choices. This course explains what is meant by the concept "business ethics" and why initiatives to develop and maintain ethical cultures in organizations are more important than ever. | 39.95 |
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| LB3T025 | Laboratory Safety Overview | This course identifies general requirements of the Laboratory Safety Standard and Chemical Hygiene Plans. It provides safety guidelines to protect against common laboratory hazards such as chemical exposure, fires, burns, and general emergency guidelines to be followed in the laboratory. | 29.95 |
| LR2T067 | Laboratory Radiation Safety | This course provides initial training on working with radioactive materials including: federally mandated training requirements, review of typical radioactive materials encountered in the lab, hazardous effects, dose measurement and safety practices for controlling exposure, decontamination procedures, regulatory process, and organizational procedures for the use of radioactive materials. | 29.95 |
| LS3CH01 | Laboratory Safety – Chemical Hygiene | This online PowerPoint course provides an overview of the safety and health concerns common in laboratories. The coverage includes background on the Laboratory Safety Standard 29 CFR 1910.1450, the role of a Chemical Hygiene Plan, General Standard Operating Procedures, Occupational Exposure Limits (OELs), Threshold Limit Values (TLVs), Material Safety Data Sheets, proper labeling, storage, and disposal of hazardous chemicals, hazardous waste management, bloodborne pathogens, and more. | 29.95 |
| LS3CR02 | Laboratory Safety – Corrosives | This online PowerPoint course covers the hazards presented by corrosive chemicals found in the laboratory and the precautions that should be followed in the safe handling and storage of these agents, along with information on PPE usage and first aid procedures for exposure to corrosives. Corrosive burns are among the most common lab injuries. | 29.95 |
| LS3ER03 | Laboratory Safety – Ergonomics | This online PowerPoint course covers hazards and preventative measures to reduce risk of injury to joints, muscles, nerves, bones and tendons resulting from laboratory procedures requiring long, intensive tasks involving awkward and repetitive movements. Examples include: repetitive pipetting, keyboard and mouse use, microscopy, and micromanipulation. The course helps students: identify risk factors for cumulative trauma disorders, recognize specific ergonomic hazards, identify injury symptoms and understand control factors. Particular attention is given to common laboratory risk factors such as: forceful exertions, repetition, deviated posture, contact stresses and sustained static exertions. | 29.95 |
| LS3FH05 | Laboratory Safety – Fume Hoods | This online PowerPoint course covers the proper use of fume hoods to reduce the risk of injury from inhalation of hazardous chemicals. Studies have shown that at least half the illnesses related to fume hoods are due to improper use of the hood rather than hood design. This course reviews different types of fume hoods and the design considerations related to safety including proper use of airfoils, baffles, and sashes. It also provides usage guidelines with photographs and handouts that can be printed for placement on the fume hood. | 29.95 |
| LS3FL04 | Laboratory Safety – Flammables | This online PowerPoint course covers fire hazards in the laboratory and proper safety precautions including handling and storage of flammable chemicals, chemical properties related to flammability (such as flash point, vapor pressure, vapor density, etc.), chemical compatibility, environmental considerations, Uniform Fire Code requirements, spill control techniques, fire extinguisher types, and the proper use of fire extinguishers. | 29.95 |
| LS3FL04P7T | Laboratory Safety – Flammables | This online PowerPoint course covers fire hazards in the laboratory and proper safety precautions including handling and storage of flammable chemicals, chemical properties related to flammability (such as flash point, vapor pressure, vapor density, etc.), chemical compatibility, environmental considerations, Uniform Fire Code requirements, spill control techniques, fire extinguisher types, and the proper use of fire extinguishers. | 29.95 |
| LS3PE10 | Laboratory Safety – Personal Protective Equipment | This online PowerPoint course covers the proper selection and use of PPE in the laboratory. Even experienced employees can fail to adequately protect themselves by mistakenly using insufficient or inappropriate PPE. This course will enable the student to better understand the need for effective PPE, match the correct PPE to specific laboratory hazards, understand the limitations of PPE, and understand proper fit and usage. | 29.95 |
| LS3PH07 | Laboratory Safety – Physical Hazards | This online PowerPoint course covers laboratory hazards not directly related to chemicals, such as: electrical hazards, cuts and lacerations, slips, trips and falls, and miscellaneous hazards. Coverage includes recommendations for preventative measures and first aid tips for most minor accidents. | 29.95 |
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| BS7V127 | Using Leadership Basics | This course provides the fundamental skills for leading a group including: defining the task, establishing a vision, gaining commitment, and building relationships. The course covers how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips help you foster innovation, provide appropriate direction, and develop and maintain positive relationships. | 39.95 |
| BS7V129 | Employee Performance Recognition | Motivated employees don't just happen-they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. | 39.95 |
| BS7V135 | Communication Basics | This course examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful strategies and tips. | 39.95 |
| BS7V136 | Delivering Effective Feedback | Many people have good intentions of providing helpful feedback, but do not know the simple rules and techniques for doing it effectively. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. | 39.95 |
| BS7V139 | Identifying and Managing Anger | After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. | 39.95 |
| BS7V141 | Identifying and Avoiding Burnout | This course provides strategies and tips to help assess your emotional state, locate the stressors in your life, and evaluate your expectations, which are a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your normal level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track! | 39.95 |
| BS7V146 | Establishing Performance Goals and Expectations | Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. | 39.95 |
| BS7V147 | Delegating | This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the project's progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. | 39.95 |
| BS7V153 | Job Candidate Interviewing | Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewer's questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected. | 39.95 |
| BS7V170 | Employee Motivation | A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the work place and encouraging initiative in each person in order to move everyone forward. | 39.95 |
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| BS7V077 | Work Process Basics | Every work process is part of a larger process that may be made up of smaller ones. Understanding the process flow and scope is the key to establishing 100 percent conformance in a work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, and looking at inputs and outputs. The course will also show you how to keep quality number one, and examine listening skills to ensure that customer requirements are met. | 39.95 |
| BS7V126 | Running Effective Meetings | This course identifies the potential benefits and pitfalls in managing a ""virtual"" workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure." | 39.95 |
| BS7V131 | Running Effective Teams | This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the productivity and effectiveness. Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks. Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies. | 39.95 |
| BS7V134 | Intervening in Conflicts | This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution. | 39.95 |
| BS7V138 | Doing Performance Reviews | Covers one of the most challenging responsibilities that leaders have, reviews. This course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You'll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period | 39.95 |
| BS7V140 | Team Problem Solving | This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action. | 39.95 |
| BS7V148 | Time Management | This course addresses the nuts and bolts of time management-tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques. | 39.95 |
| BS7V154 | Running Effective Meetings | This course identifies the potential benefits and pitfalls in managing a "virtual" workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure. | 39.95 |
| BS7V160 | Valuing Diversity | This course provides an excellent base for managers to learn about their own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity and methods for soliciting participation from non-traditional contributors. | 39.95 |
| BS7V162 | Project Management | This course covers the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews. | 39.95 |
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| BS7V048 | Skills for Interviewing | Sure, your resume may have helped you get your foot in the door, but it's the interview that's going to determine whether or not you get the job. Learn how to be prepared, know how to answer difficult questions with savvy, and get the job you've always wanted. | 39.95 |
| BS7V144 | Reaching Personal Goals | This course provides methods and techniques to help you define your goals and confirm your priorities. By following the Strategies and Tips, you will set high but achievable goals, develop an action plan, and follow through to successful achievement, while anticipating and dealing with roadblocks and diversions. Achieving Personal Goals will get you headed in the right direction and give you tips for making it all happen. | 39.95 |
| BS7V165 | Managing Work and Family | This course provides employees with the means to manage time and balance the requirements of work and those of family and personal life in order to satisfy individual needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction. | 39.95 |
| BS7V169 | Presentation Skills | One of the common fears for managers and others is speaking in public. This course helps you learn to plan and present your remarks and how to deal with the anxiety that so often accompanies giving presentations. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. | 39.95 |
| DD2T019 | Defensive Driving | This course provides easy to follow defensive driving techniques which will help reduce your chances of being in a motor vehicle accident. This training will define defensive driving, show how to recognize accident prevention methods, describe the impact of drinking and driving, and identify vehicle safety measures on the job. | 39.95 |
| HR7V041 | Overview of 360 Degree Feedback | This course is designed to present a broad overview of 360° feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies and the Federal Government. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint participants with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system. | 39.95 |
| HR7V044 | Managing Your Career Path | Career planning is a process that requires candid assessment of your accomplishments, goals, talents and most importantly, your future plans. This course focuses on self-analysis and assists in career planning, whether you want to find a new job, make a lateral move, get a promotion, or change careers within the same company. The material covers what you want to do, where you want to do it, financial issues, and more. | 39.95 |
| PD7V033 | Individual Finance Getting Started | This course provides an overview of all the courses in the Personal Finance curriculum and helps you take the first step towards taking charge of your financial future. Fill in the profile questionnaire to receive a personalized curriculum for the courses offered in Personal Finance. You will receive a recommended sequence for the courses that you should take. | 39.95 |
| PD7V035 | Individual Finance Time Value of Money | Time can be your best ally and your worst enemy when planning for your financial future. Time can help your investments grow, but can make your debts balloon through interest. Time can also affect the purchasing power of your money through inflation. In this course you will take a closer look at how time can affect the value of your money. You will explore compound interest and learn about the Rule of 72. You will learn how inflation impacts investing and how to account for inflation when developing your personal plan. | 39.95 |
| PD7V036 | Individual Finance Setting Goals | Your personal goals drive the direction of your financial plan, yet many people do not know what their goals are. In this course you will learn how to translate your personal dreams into specific, realistic financial goals, and learn how to prioritize and balance short-term and long-term goals. This is one of the four core courses in the Personal Finance curriculum. | 39.95 |
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| AA3T017 | Asbestos Awareness | This course provides information on the health hazards associated with asbestos, protective measures, common sources of asbestos exposure, signs and label requirements at asbestos hazard areas, work circumstances that may involve risk of exposure, safety measures to protect against exposure, illnesses symptoms and an overview of the medical program required by Federal law. | 29.95 |
| BA2T013 | Bloodborne Pathogens - Awareness/Refresher | This 25-minute course provides awareness level or refresher training on bloodborne pathogen safety. The coverage is an abbreviated version of the full course on this subject and is appropriate for workers who are at low risk of exposure or who have previously completed the full course. | 29.95 |
| BH3T018 | Behavior-based Safety Training | This course provides supervisors with an overview of the concepts of behavior-based safety including how to apply behavior-based safety techniques in their day-to-day duties and responsibilities. | 29.95 |
| BK2T045 | Back Safety | This course provides general back safety awareness relating to job hazards, safe work practices, and ergonomics issues for all employees. Coverage includes: information on the extent of back injury problems in the workplace, recognition and control of occupational ergonomic hazards, good practices for reducing back injuries, conducting ergonomics assessments, and engineering controls. | 29.95 |
| BP2T012 | Bloodborne Pathogens | This course provides training and procedures that will help minimize health risks for workers at risk for exposure to blood and other potentially infectious materials. Coverage includes recognizing hazards, identifying modes of transmission, standard precautions, appropriate engineering controls, work practices, and PPE to prevent exposure, and emergency procedures for incidents involving exposure. | 29.95 |
| CF2T050 | Confined Space Entry | This course provides coverage of confined spaces, hazardous atmospheres, necessary equipment, and required permits including information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. | 49.95 |
| CF2T050F7T | Confined Space Entry | This course provides coverage of confined spaces, hazardous atmospheres, necessary equipment, and required permits including information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. | 49.95 |
| CG3T025 | Compressed Gases | Compressed gases are used in a wide variety of industries and present hazards beyond those associated with the gases themselves. This course provides training needed to help both employers and employees control the physical and health hazards associated with compressed gases and the knowledge needed to work safely with compressed gases. | 29.95 |
| CR3T0024 | Carcinogen Safety | This course provides instruction in the recognition, management, safe use, and control of carcinogens. It includes information relating to carcinogen hazards, MSDS and label requirements and carcinogenic risk assessment. | 29.95 |
| CS5T101 | Basic Construction Safety | This course provides an overview of the hazards inherent in construction work, and identifies principles and practices to mitigate them. Coverage includes general considerations for contractors and employees related to requirements for tools and equipment, hazards within confined spaces, working safely around cranes, electricity, Lockout/Tagout procedures, trenching and excavation work, fall protection, hand and power tools, hazcom, PPE, material handling, ladder and scaffolding safety, inspection and storage of materials. | 29.95 |
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| BS7V149 | Sales: The Basics | This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve your own performance. | 39.95 |
| BS7V152 | Sales: Qualifying Prospects | Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off. | 39.95 |
| BS7V155 | Sales Team Effectiveness | Leadership is the most important element of a sales force's success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. | 39.95 |
| BS7V156 | Sales: Telephone Skills | This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. | 39.95 |
| BS7V157 | Sales: Cold Calls | This course provides specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. | 39.95 |
| BS7V158 | Sales: Closing | This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. | 39.95 |
| BS7V159 | Negotiating Skills for the Professional | This course is designed to help sales professionals negotiate terms that will meet customer needs while assuring reasonable terms and profit for the seller. It provides training in the skills and techniques to identify customer expectations and determine how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill. | 49.95 |
| PD7V078 | Telephone Techniques | This course provides an introduction to effective telephone techniques. Many people overlook the importance of telephone communications, yet the telephone is the most common means for customers to contact a firm. Lack of understanding about effective telephone techniques can lead to a loss in sales or customers. This course will teach skills that help boost organizational success and professionalism. | 39.95 |
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